Tuesday, February 03, 2009

TurboTax Online "Temporarily Unavailable"

I decided to use TurboTax Online to process my tax return this year. Last night when I tried to log in to complete my return, I got the message, "TurboTax Online is temporarily unavailable. We apologize for the inconvenience and ask that you check back with us shortly." When I checked back again this morning, I got the same message. Has anyone else seen this message when trying to access TurboTax Online? "The cloud" has failed me!

The engineers must be busy calculating the optimal method for maximizing my tax return.

2 comments:

Brian said...

Interestingly, I just got the following e-mail related to another support inquiry from Intuit. Note the customer service template e-mail structure:

-----Original Message-----
From: TurboTax Support
Sent: Tuesday, February 03, 2009 8:47 AM
Subject: RE: Technical Support


Dear Brian Hall,

Thank you for contacting TurboTax Customer Service & Support.

I understand Brian Hall,

Thank you for contacting TurboTax Customer Service & Support.

(Restate issue in this area)

(Provide solution in this area)

You may receive a survey from us through e-mail in approximately 24 hours asking you about my performance on today's contact, as well as comments you may have in regards to the TurboTax product. So we can continue with our promise to provide our customers with the best support available, please take a few minutes to complete the survey.

Respectfully,

09_Jennifer

TurboTax Customer Service & Support

I understand that you are unable to switch your deduction to itemize.

You can itemize your deduction through the deduction and credits section. The program however will chose the standard deduction as your deduction type unless your itemized deductions is higher than your standard deduction. So continue to complete your itemize deduction and it will pick which deduction type will maximize and give you a greater deduction.

You may receive a survey from us through e-mail in approximately 24 hours asking you about my performance on today's contact, as well as comments you may have in regards to the TurboTax product. So we can continue with our promise to provide our customers with the best support available, please take a few minutes to complete the survey.

If you have any other question, please feel free to contact us at www.turbotax.com

Respectfully,

09_Jennifer

TurboTax Customer Service & Support



**Please do not reply to this message. This e-mail was sent from a notification-only address that cannot accept incoming e-mail.

Please note:
If you are in further need of Service or Support please visit us here:
http://turbotax.intuit.com/support/.

Julie said...

Julie from TurboTax here. Yesterday, we had some persisting network issues that caused TurboTax Online to be either intermittently unavailable or slow. We're up & running now, though so give it a try! Want to apologize for the delay and frustration! We appreciate your patience.

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