tag:blogger.com,1999:blog-13998656.post2601468971877142863..comments2009-09-29T13:59:40.429-05:00Brian Hallnoreply@blogger.comBlogger1125tag:blogger.com,1999:blog-13998656.post-73109479736784354502009-09-29T13:51:22.443-05:002009-09-29T13:51:22.443-05:00Hi, <br /><br />An apology is exactly what you&#39;ll get. I&#39;m shocked at the treatment and disparity between the company culture and what you&#39;ve experienced. We understand that if we are not enabling customers to achieve their desired outcomes, then we&#39;ve failed to add value to services. I apologize for the mis-step here and I can assure you that we will utilize the necessary resources to make this right. Please email my team and I at We_can_help@cable.comcast.com; we will make sure that your resolution is speedy and forthcoming. Please be sure to include a link to this blog. <br /><br />Best, <br /><br />Detreon Roberts <br />National Customer Operations<br />We_Can_Help@cable.comcast.comDetreon_Robertshttp://www.blogger.com/profile/15966109796758123846noreply@blogger.com