As I was perusing my feeds this morning, I stumbled upon a hot deal for a SanDisk 4GB Cruzer Titanium USB flash drive for $22 with free shipping. I noticed that you could get the drive for $11.99 (a $10 discount) if you signed up for Google Checkout through Buy.com. Being a Google fanboy, I figured it would be a great time to sign up, since I already have a Google account, and I just couldn't pass up such a sweet deal. I added my credit card to my Google Checkout account, placed the order, and received a confirmation e-mail. Unfortunately, about thirty minutes later I got an e-mail saying that the order had been canceled. I tried it again, and the order was canceled again. I tried using a different credit card, but the order was canceled again. I called my bank and I made sure I had all of the right information. It turns out that I entered an incorrect credit card expiration date for the second credit card. So, I entered the correct information again, but the order was denied again.
I tried to see if I could contact someone at Google Checkout. I dug up a phone number from Gethuman for Google Support (650-623-4000), but when I reached a representative she informed me that there was no support for Google Checkout. No support? Nice. Why was my credit card still being denied, even after checking with my bank and verifying all of my information?
I scoured the Google Checkout help pages and tried placing the order five times total, using two different credit cards. Every time, the order was canceled. After digging some more on the Google Checkout help pages (and beginning to wonder if this is worth my precious time), I was able to find a contact form after eight tricky clicks. Hopefully, I'll get a response soon.
After trying all day, I noticed that the much-coveted flash drive is now out of stock. It really shouldn't be this difficult. Google Checkout is broken. If Google hopes to succeed with their Checkout service, they must improve their customer support and the usability of this product which has great potential. I hope you have better luck with Google Checkout than I did.