Vehicle Warranty Sales Pitch
I recently purchased a certified used car with a manufacturer's warranty. The other day in the mail, I received a little, yellow postcard with an urgent message, "WARRANTY NOTIFICATION, IMPORTANT VEHICLE WARRANTY INFORMATION," It had my name, address, an "owner identification number", vehicle make, with a toll-free number to call (1-888-898-8778). It seemed like a legitimate notification, perhaps relating to a recall notice or something similar. What I did not notice was the return address printed in small type: Great Atlantic Warranty, Inc., 101 North Riverside Drive, Suite 210, Pompano Beach, FL 33062. So I picked up the phone and spoke to a woman who was less than courteous who told me, "You're driving without a warranty." I said, "Uhm, but I already have a warranty." She continued to argue with me that I needed to renew my warranty which doesn't expire until next year. After going back and forth I eventually figured out that this wasn't my car manufacturer, but another cheese-ball company trying to get me to buy their warranty. How did they get my information? Obviously, from my friendly neighborhood dealership my state's Department of Transportation. Thanks guys for keeping my information private.
When I called back to request that my information be removed, a man answered the phone and when I requested that he remove my personal information and not share it with any third party, he cut me off mid-sentence, and then hung up. So I called back and got the same guy. I asked him why I was disconnected and he said, "Uh, we must have gotten disconnected." Hhmm. These folks are really professional. The next time I get one of these in the mail, I'll check the return address more thoroughly.
UPDATE (7/6/06) - This post has turned into a useful thread of comments by a lot of great users who have posted additional updated information about these shady vehicle warranty companies. I recently moved and changed the address on my registered vehicles. I received another card from a similar company. When I called to have my name and address removed, the rep said, "Okay, thanks for calling," and hung up on me, without even asking for my information. I called back and got a different rep and was able to have him remove my information. See the helpful comments below from other folks.
UPDATE (10/18/06) - I received a notice from Dealer Services, 100 Mall Parkway, Wentzville, MO 63385 (800-607-5426) with a "final notice" that I had 72 hours to extend the factory warranty coverage on my vehicle which is already covered by a Honda warranty. They had an opt-out line (800-699-7710) shown at the bottom of the letter where you can request to be removed from their mailing list.
When I called back to request that my information be removed, a man answered the phone and when I requested that he remove my personal information and not share it with any third party, he cut me off mid-sentence, and then hung up. So I called back and got the same guy. I asked him why I was disconnected and he said, "Uh, we must have gotten disconnected." Hhmm. These folks are really professional. The next time I get one of these in the mail, I'll check the return address more thoroughly.
UPDATE (7/6/06) - This post has turned into a useful thread of comments by a lot of great users who have posted additional updated information about these shady vehicle warranty companies. I recently moved and changed the address on my registered vehicles. I received another card from a similar company. When I called to have my name and address removed, the rep said, "Okay, thanks for calling," and hung up on me, without even asking for my information. I called back and got a different rep and was able to have him remove my information. See the helpful comments below from other folks.
UPDATE (10/18/06) - I received a notice from Dealer Services, 100 Mall Parkway, Wentzville, MO 63385 (800-607-5426) with a "final notice" that I had 72 hours to extend the factory warranty coverage on my vehicle which is already covered by a Honda warranty. They had an opt-out line (800-699-7710) shown at the bottom of the letter where you can request to be removed from their mailing list.
Labels: Consumer Advocacy




122 Comments:
These folks are nothing but a collection agency for names and phone numbers. Check it out, http://nmbfl.com/index.html love to have a bunch of folks send them some nice letters, faxes and emails, put Attention: Sal on em
By
Anonymous, at Thu Sep 15, 10:09:00 AM MDT
I bought a used car from John Elway Toyota and I've gotten a couple of these scam cards. Isn't there a privacy act that the dealership is supposed to follow?
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Anonymous, at Mon Oct 03, 04:38:00 PM MDT
I believe what happens is that the vehicle registration information (vehicle make, model, year, etc.) and the owner's name are public information that anyone can access. It's a pretty sneaky way to find out who owns what car and what their address is, etc. Then, they know what the normal factory warranty periods are and they contact you telling you that "you are driving without a warranty". Just shred the postcards.
By
Brian, at Wed Oct 05, 02:14:00 PM MDT
Brian,
I recieved one of those yellow cards and tried all week to get in touch with them and finally I gave up, then I went to the internet and I read your article and immediately I ripped it to shreds with high emotions!
Thank you very much!
By
Anonymous, at Fri Oct 28, 02:13:00 PM MDT
I just got a similar yellow card. I called the number and i was fooled thinking they were genuine.
I spoke to a gut who sounded quite professional and i told him i would think about the warranty renewal. But in my usual style i decided to check things out first by checking up that phone number on google and that how i got to this blog site. phew, what a close shave. Thanks
By
Abi, at Wed Dec 14, 04:47:00 PM MST
This "cheeseball" outfit either has changed it's number or it had a second one - 800-344-2045. I did not link to your blog by the number but by the company name. Maybe this post will help others link here.
Thanks.
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Anonymous, at Tue Jan 03, 04:08:00 PM MST
Thank you for providing this info. You helped very much! I too received one yesterday. I have a 5 year warranty on my used Toyota Corrola. Take it easy.
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Anonymous, at Thu Jan 19, 07:11:00 AM MST
Thanks for the info, glad I checked google before I called. I thought it sounded fishy when it was called a "warranty notification" and not a recall. The little yellow card in filed in the wastecan. Thanks a million.
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Anonymous, at Thu Feb 09, 08:00:00 AM MST
My Grandmother got one of these in the mail. I thought it was probably a scam or a sales pitch of some sort, so I plugged the phone number into Google and found your post. Thanks. (How did we ever live without Google?)
-Jonah
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Anonymous, at Sat Feb 25, 12:39:00 PM MST
i bought a used 02 bmw and received the same notification. Took an extra step and purchased the so called warranty. Terms were; either i pay the whole $2000 or 25% down and a monthly premium.Took the second option. few days later i received the package but didn't like the terms and condition at all. called them to cancel and adviced i fax them some info. Didn't hear from them for 20dys. tried to call them only to find the prior # disconected.I guess i have to pursue other options now. I'd advice everybody out there to stay clear.
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Anonymous, at Tue Feb 28, 12:42:00 PM MST
Thanks for the useful posts. I got the yellow card today. It seems like they change their name to "Authorized Dealer Services". Anyway, thanks for the blog! It saves me time and money.
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Anonymous, at Wed Mar 01, 06:07:00 PM MST
They also have the # 866-578-3316 and go by "Choice One Warranty". I'm sure they go by many other names and have many different (revolving?) telephone numbers.
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Anonymous, at Fri Mar 03, 03:29:00 PM MST
Thanks for your post. I got one of these in the mail too, and found your post by typing the number (1-866-578-3316) into Google.
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Anonymous, at Sun Mar 12, 07:16:00 PM MST
Thanks for the warning. It looks official, stating ***important*** vehicle warranty information. I thought it was something about a recall. I'm so glad I GOOGLED first.
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Anonymous, at Fri Mar 24, 01:50:00 PM MST
Thank You for your blog and all of the comments!
I am leary of any unsolicited mail from FL. It's scam central, had a problem years ago with a "magazine soliciter" from Ft. Lauderdale.
Recently I have received three of these yellow cards from Choice One Warr. Boca Raton/West Palm Beach, 866-578-3316.
NOTE: Unless the Card says "RECALL" and has the MFR name & address it's probably bogus.
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Anonymous, at Tue Apr 18, 08:03:00 AM MDT
I also got a yellow card and through an ensueing conversation, I was led to believe that my dealership was scamming me on an extended warranty. Just makes me feel that its hard to trust anybody these days. Thanks for posting your blog and giving me something to think about before I spend more $.
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Anonymous, at Wed May 10, 12:08:00 PM MDT
This was obviously a marketing offer, but was their warranty extension price even worth considering? I don't mind extending my warranty if the deal is good, but it sounds like these guys were probably selling (or trying to sell) the extention for much more than it's worth too. Is that the case?
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Anonymous, at Sun May 14, 07:53:00 AM MDT
Thanks!!! Now I don't have to call these scummy creeps. All we DON'T need is to have a sales pitch disguised as a legit concern - I too thought it was a recall or something "official" but couldn't find out via cartalk or edmunds.com - thank you for your blog!
By
Anonymous, at Mon May 29, 10:48:00 PM MDT
Got a yellow card today from 'Authorized Dealer Services'. I called my Honda dearership first and they knew nothing about the company or the offer. I then googled and found this blog. Thank you. I chose to keep this card on file to make a report of some kind in the future. Consumers can help stop this fraudulent activity.
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Anonymous, at Wed Jun 07, 01:57:00 PM MDT
Hi! I received today a white postcard with the info: "Important Vehicle Notification" printed on it. It had an Owner Identification Number, the words "Dated Material Deliver Immediately" printed on it, and the year and make of my vehicle. It then had printed on it my name and address. This was all on the front of the white card. Up in the left hand corner it said it came from "Vehicle Notification Department Electronic Processing Center".
On the back of tthe card it had the phone number: 1-800-376-7044; and it had the days and times to call - Monday thru Friday 9 am to 7 pm EST, and it said "If you have difficulty getting through, we may be experiencing a high volume of calls. Keep trying or call back after 11 am EST". I kid you not, it said "call back after 11 am EST" which is during the time they have high volume of calls!
Well, stupid me called the number before I realized all of this, and before I found this site! I got a lady, and I immediately asked her what this is about. She proceeded to say that she needed my Owner ID Number and make and model and year of my vehicle. When I told her I wasn't giving out any info until she told me more about who and what her company is, and what this is about, she said "We sent *you* the card! Give me the Owner ID number, and year, make, and model of your car!" I then I realized I was about to be scammed, and I said "Ooh, this must be a scam! Because you're refusing to tell me who and what your company is!", and she said, "Ooh, okay, bye!" and she hung up on me! She was really nasty! I believe I was about to be scammed!
Has anyone here received the white card I'm talking about? I do believe it was a scam! Hopefully, no one else will even consider calling the number like I unfortunately did!
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Anonymous, at Mon Jun 26, 10:57:00 AM MDT
My parents are older and they received these cards and called a few times before saying to me "we have a recall on the car but can't get a hold of anyone".
I looked at the cards, smelled a rat and found this posting.
Looks like our Stealer of a Dealer sold our information...
By
Anonymous, at Mon Jul 03, 10:26:00 AM MDT
Thanks for the heads up on this...I too have the new "white" card with Important Vehicle Notification. Call at 11am est etc.
Guess the yellow card jig is up!
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Anonymous, at Tue Jul 04, 07:18:00 AM MDT
Just got the white card -- exactly the same as described above -- phone 800-376-7044. I work for the news media -- so I'm going to call from work and have a little chat. I suspected it was a scam the minute it arrived. Mail fraud is illegal -- perhaps we should all notify the post office of the problem.
By
Anonymous, at Tue Jul 04, 08:49:00 AM MDT
Oh... if you want to notify the post office, go to www.usps.com, contact us, email us... you can fill out the form online.
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Anonymous, at Tue Jul 04, 08:55:00 AM MDT
From the post office... response to my question to them... "If fraud is suspected, call the Fraud Hotline at 1-800-372-8347 or visit the U.S. Postal Inspection Service web site http://www.usps.com/postalinspectors."
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Anonymous, at Wed Jul 05, 08:52:00 AM MDT
Yet another one here... Red "IMPORTANT VEHICLE NOTIFICATION" stripe at the top... with "Classification: FINAL NOTICE" in red letters. Real nice, but no cigar. It came from Ft. Lauderdale FL on permit no. 792- if that has anything to do with the company maybe someone can track them??
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Anonymous, at Wed Jul 05, 08:05:00 PM MDT
I got the white card today and decided to plug this number in as the return had no actual name or address. Thanks for the info. I can now toss it. I am for the news media looking into this. Sounds like fraud.
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Anonymous, at Wed Jul 05, 11:07:00 PM MDT
My wife was in a panic because she thought my truck was being recalled. I googled the phone #, and sure enough, I was led to your post. Thanks!
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Anonymous, at Mon Jul 10, 08:03:00 AM MDT
I just received the white postcard with the 800-376-7044 number on it this week, and was going to try looking it up but found this blog. I'm glad I didn't try calling and that I found this blog.
By
Anonymous, at Wed Jul 12, 08:38:00 PM MDT
I just received "my yellow card" yesterday and I too was alarmed at first glance,that perhaps my vehicle was in recall or something was wrong with the 2-year warranty I took when I purchased the car just 2 months ago. I called the number and after talking several seconds with the unprofessional, realized that this was nothing more than an advertising pitch and immediately asked him to remove my information from his database. I also added that I do not want any further communication from him. He resisted and finally told me he had to transfer me to the person who was in charge of that area. I then went into a voice mailbox, and the person sounded just like the guy I spoke to. I was quite annoyed at this point, so you can imagine the anger in the message I left him to remove my information. One thing I did note though is that the name of the company has now become "Choice One Warranty", and the address is a PO Box in Boca Raton. The PO Box box should have been my first clue. However, same phone number as I have read in other comments. So, they must move from address to address pretty quickly.
To add further, after that annoyance, what do I receive today, another "card"! This time a white one from the company, Warranty Services in Scottsdale, AZ, phone 1.800.324.3559. I immediately called them and read them the riot act too. And on this card, it had the description of my vehicle, an owner ID number, and of course, my name and address. So, if this card had gotten in the wrong hands, anyone could have "signed me up for a warranty", or found out other pertinent information that is private!
I agree, where does the "privacy act" fall into place here? It's really really scary to think there's nothing we can do except throw these cards out. That doesn't fix the problem that my name is in some database out there.
By
Anonymous, at Fri Jul 14, 10:29:00 AM MDT
Your dealer did not sell you out, and no it is not a scam. The company is legitimate, and even listed with a satisfactory record by the Better Business Bureau www.bbb.com. Who sold you out was your state DOT (dept of transportation) who has your current address, vehicle info and such, and YES, they DO sell that information to other sources, as well as report to manufacturers any changes in ownership and address for safety recalls. I'm not saying this company is offering any exceptional deal on a warranty, but they are legit. They offered a powertrain warranty only, which cost more than an engine replacement in my car. Like I said, not a good deal, but they are a legitimate business.
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Anonymous, at Fri Jul 14, 12:15:00 PM MDT
Very good point. It is true that these companies obtained your (and my) information through the Department of Transportation with which you register your vehicle. I'm not sure if this info is public record, or if it is simply sold. It would be nice to find a way to opt-out from this info sharing with the DOT. Yes these companies are "legitimate", even though they may have bad reputations and use shady or deceptive marketing tactics. Additionally, they are typically less than helpful and rude when you call to have your name removed or when you call to ask for more information, which further adds to the negative image these companies have. Or perhaps it's just the representative you happen to speak to.
Unfortunately, it's not just your vehicle registration information that gets abused, but anyone who has purchased a home will tell you of the never-ending flood of annoying, unsolicited offers you receive (read about my recent experience).
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Brian, at Fri Jul 14, 06:28:00 PM MDT
Thanks Folks, as a fairly recent widow,I am up to my knees in real problems, so I really don't need this kind of solocitation. I, too, had bought a new car with a three year warranty...a pox on the DOT.
J
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Anonymous, at Sun Jul 16, 12:37:00 AM MDT
THANK YOU for posting this blog! I got the same white card w/ 18003767044 and the same warning about "important vehicle notification." I would have called if it were not for this blog. I first thought is was some sort of recall on my car. Thanks again for the blog.
By
Anonymous, at Tue Jul 18, 10:11:00 PM MDT
Update from my first msg left Fri Jul 14, 11:29:31 AM CDT ..
I started thinking about this further regarding my personal info being so easily accessible and suddenly felt the need to file a complaint with the US Postal Service. I included the permit numbers on the card and any other pertinent information I felt would assist them in stopping this type of advertising. I suggested that they should check out these companies BEFORE allowing a permit number to see exactly what they will be mailing out. I know there is a huge lawsuit going on regarding these "YOU'RE A WINNER" Reward Centers that are also misleading people by making them believe they won a sweepstake. Bottom line, I received a response back that they have received my complaint and it's on it's way for review. That was a week ago. I think we should do everything we can to secure our identities because I think it's only going to get worse. I'll keep you posted if I get any other responses.
By
Anonymous, at Fri Jul 21, 12:59:00 PM MDT
me too
wife handed me the card when i came in from work, i scanned the card and the fact that the word "RECALL" was not on the card set off an alarm in my head. i grabbed my laptop and did a search on "Choice One Warranty", BINGO! your blog showed up, top o' the list
thanks Brian, keep up the good work
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VegasMoose, at Fri Jul 28, 03:39:00 PM MDT
I have a pretty blue card. There may be more to this than warranty sales scams. Do any of you have credit problems? I have read that some collection agencies stoop this low to try to alarm you or a loved one so you call them. So now they have your phone number now and by means of the mail piece itself, confirmed your mailing address. This info will be used by them to harass you and/or friends and relatives to attempt to collect debts that may be as old as 7 years or more. I suggest we handle junk mail the same as we do e-mail. If we don't know who really sent it, trash it.
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Anonymous, at Mon Jul 31, 01:58:00 PM MDT
I just received a similar card, sent from Vehicle Notification Department / Electronic Prcessing Center(yeah right!) and the address was Ft. Lauderdale, FL. On the back it had the 1-800-376-7044 phone number.
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Marche Funèbre, at Mon Jul 31, 08:19:00 PM MDT
I wanted to see what lengths these guys would go to, so I asked the rep. for more information. I asked if he could provide the top ten warranty defects for my vehicle, with the mean time between failure, the time to first failure, and average cost of repair for each, by geographic region... all to help me make 'a more informed decision.' The guy replied, "I'll get back to you." Awesome! I love it when THEY want to hang up on ME!
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Anonymous, at Tue Aug 08, 02:47:00 PM MDT
I received the yellow AND white cards in the mail roughly at the same time. The yellow card's phone # led me to this post, when I googled the company's name (Choice One Warranty) it led me to a one-page website without information.
The white card's # came up 'unknown' but the company's name (First National Dealer Services) led me to a VERY fancy website, very legit looking with all of their info a click away. So...my guess is, is that there are agencies that are real and there are people trying to make money off of the good people that are out there.
Also, both cards were issued for "FORD" models. Both cards came from FL and both cards ended up in the trash ;)
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Anonymous, at Wed Aug 09, 01:34:00 PM MDT
My elderly parents just got the "Important Vehicle Notification" white card in the mail. My mother freaked out that something was wrong with her Pacifica. So thanks to google and YOU I'm able to put her mind at ease. This is definitely going in the trash! Keep up the good work!
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Julia, at Wed Aug 23, 07:58:00 PM MDT
Received the same "white card" with the 1-800-376-7044 number. Was sent to my wife with the "wrong vehicle" in red print on the front. Does this mean DOT doesn't know what vehicle or vehicles we own........thought that was interesting!
By
Anonymous, at Thu Aug 24, 08:23:00 PM MDT
White with a Bright Red 1/2 wide "IMPORTANT VEHICLE NOTIICATION". Owner ID #, make and model but the only clue is a Ft. Lauderdale presorted postage permit #792. No name, no return address and the way my name and address are on it, the info must have come from the dept. of motor vehicle.
By
Anonymous, at Thu Aug 31, 08:11:00 PM MDT
This is still going on in 2006 w/some changes. No co. name, no address, no business info other than Vehicle Notification Dept., electronic processing cntr., 800-376-7044, Ft. Lauderdale Presorted postage permit # 792 and thankfully it claims to be the "Final Notice".
These are the folks who should be paying $.40 per card.
By
mid-am ford, at Thu Aug 31, 08:20:00 PM MDT
I just got one of these - Fort Lauderdale as the city. Thanks for the info! I had a feeling it was junk.
By
heather, at Wed Sep 06, 06:55:00 AM MDT
I got the same IMPORTANT VEHICLE NOTIFICATION today and it looked fishy right from the start. I immediately came to the computer and typed the 8003767044 phone number into my address line and guess what... I got this site which confirmed that it is a scam. Don't hessitate to plug phone numbers into your computer. You'll be supprised what you come up with.
Angelo
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Anonymous, at Fri Sep 08, 03:29:00 PM MDT
Thank you so much!! I got a yellow card in the mail with the phone number 1-866-578-3316... I called before I realized it had opened, and instead of having a recording, I heard, "Please wait and a representative will be with you shortly" - when the company is closed! VERY fishy - thanks so much for the postings or else I might have been scammed!!
By
Anonymous, at Tue Sep 12, 04:53:00 AM MDT
Glad I ran across your blog! I bought my car from a private party.
My yellow card came from Vehicle Notification Dept. which I googled since they were closed when I got the card. The phone number is different for mine which is 800-231-8748. Googling that phone number gave me their site (not listed on their card) which is http://www.fndealerservices.com/. Their site states...
"First National Dealer Services is a division of First National Warranty. First National Warranty is one of the largest providers of top rated Vehicle Service Contracts (commonly referred to as extended warranty’s) in the country."
Nope, sorry! Don't need it!
Hopefully more folks will just google these #'s or keywords and find your blog before calling, and not fall for their routine.
Eric--Chicago
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Anonymous, at Tue Sep 12, 06:17:00 PM MDT
Got one for my KIA last week.
BBB has their info here if anyone wants to register a complaint (hopefully this works):
http://www.bbbsoutheastflorida.org/nis/newsearch2.asp?ID=1&strBCode=06330000&ComID=0633000022002849
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Anonymous, at Wed Sep 27, 01:58:00 PM MDT
Got the same card in the mail just today and my husband and I were perplexed. We know that if there are any official transactions or notifications, our dealer would be the one who would notify us, at the very least on an official letter of say, Daimler-Chrysler. This "Vehicle Notification Department" should be reported to the Better Business Bureau and dealerships should be held to account for not keeping their databases private! By the way, we're in Rochester, Minnesota so all the others who are probably receiving the same postcard, throw it away! This post was so helpful. Thanks, Brian!
By
Anonymous, at Thu Sep 28, 09:33:00 PM MDT
I have same same white card today and I was thinking why there is no other information and from where it came. I just registered my old vehicle in Ohio state a month back and got this card. Anyway I was just trying to call the number that was there on the card, but its already late as it mentioned we need to call between 9AM to 7PM.
I couldn't stop myself and checked on google and got this site. It is very helpful information, thank you very much.
Raju.
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Anonymous, at Mon Oct 02, 06:54:00 PM MDT
Got both the white and the yellow cards in my mailbox on the same day! One had the 231-8748 number, which led me to this blog, and one had the Ft.Laud. permit #792, also on this blog. As is typical with companies having "questionable" reputations, watch out for yet another phone # they're using: 800 854-4937.
By
Anonymous, at Wed Oct 11, 09:42:00 PM MDT
I got the same WARRANTY NOTIFICATION as well. Same 1-888-898-8778. called and talked to the greasiest ex-car sales man named Sal. Totally tacky, pushy and demeaning sales pitch to which i was not interested. He hung up on me. I called back and talked to another equally rude person, finally got myself off there mailing list, I guess as sure as you can ever be. Would love to take a road trip to Florida and talk to Sal, bet you aren't such a tough guy face to face are ya, Mr snake-oil sales man!!!
By
Anonymous, at Thu Oct 12, 08:23:00 PM MDT
I recieved one of these with the same message. The address appears to be a strip mall in Detroit, MI. Fron address:
Warranty Notification Dept.
Electronic Procesing Center
3430 E Jefferson Ave. #843
Detroit, MI 48207
The phone number they listed was 1-800-376-7044.
It seemed fishy , stating things like "FINAL NOTICE" (it was the first) and "priority level: HIGH" with no reason or purpose stated. So I googled it like alot of you.
Yeah what a crappy company... I am tearing it up now.
By
Anonymous, at Sun Oct 15, 08:45:00 PM MDT
I have been out of town for 4 days and got back and received two "final notice" white cards with the phone number of 1-800-376-7044. The only information specific to me (except my address) was that I had a 2002 car. My 2002 car is a Lexus which I purchased new so I knew this had to be a scam of some sort. Lexus puts their name on any mail. I googled the phone number and got this site. Thanks for having this available!
By
Anonymous, at Tue Oct 17, 06:12:00 PM MDT
As many others have said, I just received one of these cards in the mail, and I thought by the looks of it that it was some type of scam, so I decided to search the phone number online and see what came up. Just wanted to say thanks for the post and the comments that proved my suspicions correct.
By
Brad, at Thu Oct 26, 01:02:00 PM MDT
I received this Notice and I didn't buy my car from a dealership. So no dealer in these one.
By
Anonymous, at Thu Nov 09, 05:44:00 PM MST
Rercieved the one with permit no. 792 but here is the real mystery - the car is in my wife's name, and it was addressed to my nickname, not even my legal name that I use for all legal documents...so where did they get the vehicle and name info???
By
Anonymous, at Mon Nov 20, 07:49:00 PM MST
I received the notice in the mail, I had seen others before but chose to ignore them. I found it fishy that in the letter they request you to call with your VIN and mileage (I wouldn't give them the VIN). I called tonight to check pricing and was speaking to Carlos. He gave this great sales pitch and said I was over my warranty and he went over the payment schedule and asked if I wanted to pay with visa or mastercard. I asked him how did I know they were a reputable company (as I was googling their information and came up with this page). He again went into a long sales pitch and ranted over the company being in business since the 80's. He stated they are under Warren Tech in Texas-which I couldn't find any records for. When I told him I couldn't afford the payments he laid out, he got his manager on the phone and he lowered the total cost by $300 automatically. I asked him how that was possible. He stated because I said I couldn't afford it, it was his job to make it affordable-very fishy!!! When I told him that I wasn't interested because I talked with my husband (lie), he proceeded to get beligerent and asked me whose car it was. He stated that shouldn't I be able to make the decisions? He proceeded get more obtrusive and stated it was funny how I had agreed to the warranty cost and now I wasn't. I told him I wasn't interested and I also found information on the internet about the company and he was to remove my information from his mailing list. I then I hung up. I called my dealer after and he stated that it was a scam and my warranty is still on my vehicle. DESTROY ALL NOTICES FROM THIS COMPANY AND ITS AFFILIATES. :)
By
Anonymous, at Tue Dec 26, 07:10:00 PM MST
Interesting: Upper right is Ft Lauderdale Permit 792. Upper left is the Detroit address. The address they mailed it to is two years out-of-date. Guess the US Postal Service thought "Important Vehicle Notification" needed to be forwarded.
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Anonymous, at Mon Jan 01, 06:16:00 PM MST
got the little white card today. permit No. 792 Ft. Lauderdale, FL phone number 1-800-376-7044. The other address is 3430 E Jefferson Ave #843 Detroit,MI 48207
my mom got one with the phone number 1-800-495-1544 permit No. 22 Santa Ana, CA, the other address is Auto One Warranty Specialists 4521 Campus Drive, Ste. 389 Irvine, CA 92612
By
Anonymous, at Wed Jan 03, 12:52:00 PM MST
I received a yellow card today. The phone number is 1-800-231-8748. The return address is Vehicle Notification Division First National Dealer Services 1001 W. Cypress Creek Rd. #203 Fort Lauderdale, FL 33309. The card is going in the trash but I just wanted to add another number and address for this company. Stay away!
By
Neuropsychguy, at Tue Jan 23, 02:17:00 PM MST
I received two cards like these in two days and knew it was wrong. called and asked to be removed from mail list and they were pretty nice about it. but no question here: it is a major scam. shredding the postcards wastes energy on a nonrecyclable (mine are laminated) thing. just toss 'em.
By
tamara, at Tue Feb 06, 09:07:00 PM MST
I just received my 4th card, all within the past 6 months (I reside in Calif). I have tossed all the previous cards, due to the suspicious "scam appearance". The first 2 cards were laminated, and multi-colored, the last 2 were white with red and black printing. The number has changed to 1-888-650-6856, with a return address of:
Source One
113 Seaboard Lane, Ste A-190
Franklin, TN 37067/ Lic #01413
Looks like these idiots are gonna be around awhile, so beware.
By
George, at Thu Apr 05, 08:16:00 PM MDT
I've received two of these postcards in the last month and wanted to post the info. Hopefully this helps other people avoid being scammed! Props to Brian Hall for creating this helpful post.
Both postcards have "FINAL WARRANTY NOTICE" in large block letters.
First postcard:
Auto One Warranty Specialists
4521 Campus Drive, Ste. 389
Irvine, CA 92612
1-800-495-1544
(postmark is from Santa Ana, CA)
Second postcard:
Warranty Services
(no return address)
1-866-690-6665
(postmark is from Ft. Laud., FL)
By
daria028, at Fri Apr 27, 10:48:00 AM MDT
Brian,
My elderly parents received a white postcard with bright red lettering. It happened to come on the same day that they received their license renewal sticker, so they thought the card was from our state department of transportation. Fortunately, they mentioned it to me, and several red flags emerged: the listed vehicle is no longer owned by them; the return address is for Cleveland, OH, while they live in Illinois; and the 1-800-376-7044 phone number is in the eastern standard time zone, but they are in the central time zone. I checked this blog, and I am so glad I did. Thank you so much!
By
Jan, at Mon May 07, 09:31:00 PM MDT
Yep:
888 978 7707
Auto One Warranty Specialists
4521 Campus Drive, Ste 389
Irvine, California 92612
Just filed complaints with the the USPS and local AG's office online.
Thank you for helping out! In mass, we have much more power.
By
R, at Mon May 21, 11:57:00 PM MDT
Got two cards today from Auto One Warranty Specialists in Irvine, CA but with different phone numbers 1-888-978-7707 and 1-800-978-4146. Interestingly, we also got an automated telephone call about an expired warranty, and we were asked to press "1" immediately. I hung up, but this seems like a new wrinkle in this scam.
By
Ivy H, at Tue May 29, 09:09:00 PM MDT
I received a "FINAL WARRANTY NOTICE" from Auto One Warranty Services of Irvine Ca. Their number is 1-888-978-7706. Glad I googled to get the scoop.
By
islandbill, at Mon Jun 11, 04:08:00 PM MDT
Hey I got one from the Tenn. Source One 1-888-650-6856.... So should I call my dealer and see if they "hooked" me up with this???
By
Bridy, at Mon Jun 11, 10:24:00 PM MDT
Received two in the past two days. One has a name and number already mentioned, the other is 1-866-226-8319. No return address, but Presort information is permit 792, Ft. Lauderdale, FL.
By
Joel, at Mon Jun 18, 09:07:00 PM MDT
Glad I searched and found this site on Google...I too received a "FINAL WARRANTY NOTICE" from Auto One Warranty Services of Irvine Ca. Their number is 1-888-978-7706. "FINAL" is mentioned 4X!! My car is 6 years old and I have moved 4 times in 3 States since '01 so they are obviously getting information from the departments of vehicles, not the dealers.
Junk mail!
By
Cathy & Steve, at Wed Jun 20, 08:54:00 AM MDT
I got a postcard that in the mail on June 23, 2007 that had on the front of it: "IMPORTANT MOTOR VEHICLE NOTIFICATION". Since I already purchased an extended coverage plan through my local dealer, I wondered why I was getting this card concerning my 2007 Ford (no make or model specified). I "Googled" the 800-376-7044 number on the postcard. I found your article titled "Vehicle Warranty Sales Pitch" and read the article and the comments posted. After that, I realized this was another "auto warranty scam". This one I received has a return address of: "Motor Vehicle Notification Department, Electronic Processing Center." It was mailed from Cleveland, OH on permit #3097. There was no company name anywhere on the postcard. It had the usual stuff: Call 1-800-376-7044 Monday-Friday 9AM-5PM Eastern Standard Time. This notice applied to all vehicle types and it was a final notice. Let the buyer beware... Anything that comes in on a postcard or what you see on an "illegal road sign" is likely to be a scam.
By
Michael M McFadden, at Sat Jun 23, 04:15:00 PM MDT
Just left a review on Google Maps about the antics of Auto One Warranty Specialists.
http://tinyurl.com/2cx7vm
Pop on over and leave yours too!
By
ANDY, at Thu Jun 28, 10:24:00 PM MDT
I got a wite post card today that says "AUTOMOBILE REPAIR ADVISORY." It has a termination date and action alert #. On the back, it says "FINAL WARRANTY NOTICE," and gives the # 1-866-226-8319 to call. Thanks for your help guys.
By
Tabitha, at Thu Aug 09, 04:01:00 PM MDT
Hi, you can add me to the list. I received a brown, very offical looking envelope today. From Dealer Services, Warranty Notification Department, 100 Mall Parkway, Wentzville, MO 63385.
Inside, a very professional looking letter with a Final Notice Warning, listing my Vehicle year and make. Phone # to call: 1-800-607-8786, telling me I had 72 hours to call. What got my attention was, they indicated that my factory warranty was due to expire.
I then realized that my factory warrenty expired several years ago. I had purchased a extended warrenty from the dealer at time of purchase and it has not expired.
I did a Google search for the company and address and arrived at your link. I had already decided that it was a scam, but checked it out anyway. To be safe nowdays, we all should be very careful and think before we leap!
Anyway, I just wanted to add my 2 cents and thank you for making this type of info availble on the net. Keep up the GOOD work and happy surfing to ALL!
By
pappal48, at Sat Sep 08, 03:01:00 PM MDT
Sep 18, 2007 - I've gotten phone calls every two or three days (got two within an hour of each other this morning) with the same pre-recorded message of "Your warranty is about to expire" and "Press 1 to be connected to a warranty specialist," "press 2 to remove your number from our call list," etc. After pressing 2 on a number of calls, I started pressing 1 to get to a person and asking them to remove my number - which almost always got me thrown over to the "How to register on the Government Do-Not-Call List" (“Gov D-N-C”). Finally, with the first call this morning, I asked what the name of the company was and was told "Dealer Services." When I asked where they were located, I was told St. Louis. I asked then for the individual's mailing address and got flipped into the Gov D-N-C message. On the second call, I asked to speak with the individual's supervisor and immediately went to the Gov D-N-C message, never to speak with the supervisor. When I googled ""Dealer Services" warranty Missouri"," I found St. Louis Better Business Bureau press release on "Dealer Services" at http://www.stlouisbbb.org/news20070402.html describing the more than 241 complaints against the firm. I also found this website. I've reregistered my phone on the Gov D-N-C list and hopefully, they will quit harassing me.
By
steve, at Tue Sep 18, 09:38:00 AM MDT
I received a post card today from Auto One Warranty Specialists 4521 Campus Drive, Ste 389 Irvine, CA 92612. On the front of the card was listed my new 2006 ISUZU with a customer ID number and a warning notice "FINAL WARRANTY NOTICE-EXPIRED VEHICLE FACTORY WARRANTY" on the front of the card.
My vehicle has only been in service for 11 months and has 9,400 miles. I called my dealer and the basic factory warranty on my new ISUZU is 36 Months/50K Miles, just as I though it was. This company is conducting very misleading/deceptive advertising via the US Postal service and should be looked into. This may also fall under mail fraud, false advertising via the US Postal regulations.
By
Jim, at Sat Sep 29, 09:15:00 AM MDT
add these clowns to the list:
Warranty Services
(postmark Chicago, IL permit no. 1731)
1-866-442-5552
white postcard stating "FINAL WARRANTY NOTICE"
By
larry, at Tue Nov 20, 06:05:00 AM MST
I believe the information that these services get a hold of comes from the D.O.T not your dealership, because I recently moved and the only ones that had my new address was the D.O.T.
I called them (Vehicle Services--the postcard scammers)and then said I wanted to call them later. They said no and that this was a one time deal. My info would be deleted at the end of the call. That's when I knew it was a scam.
By
Jerry, at Mon Nov 26, 02:58:00 PM MST
Nov 30, 2007 They're still at it. Got a card today in the mail with VEHICLE SERVICE NOTIFICATION & MOTOR VEHICLE WARRANTY NOTIFICATION in bold lettering. Same BS. Return address is "Dealership Warranties, 12131 Dorsett Rd #106, Maryland Heights MO 63043, phone# 1-866-533-9966
By
SonOFSam, at Sat Dec 01, 02:20:00 PM MST
I too received a card in the mail this past weekend. Thinking this was affiliated with my dealership (as I had a few more days before my 30days/3000 miles on a used-certified vehicle expired), I called the number on the card. First, I spoke to "Aaron" who asked for the CID# on the card and then confirmed my name and address. He then proceeded to tell me I would have to first speak with "Adam" who would ask me some questions over the phone to determine is my car could still be covered for insurance (?). "Adam" gets on, and asks me a couple of questions like "is the vehicle running fine, have you had any problems, etc. About halfway through this nonsense I interrupt "Adam" and explain to him that my vehicle is still under the 30day/300 mile warranty, bumper to bumper, I have no problems, and the vehicle still has the Chrysler 8-80 warranty remaining on the engine and powertrain.....why is he asking me these questions? "Just a formality sir, we have to ensure your vehicle is sound" (over the phone?). He then tells me I am confirmed to proceed ("just a precaution sir") and he transfers me back to "Aaron". "Aaron" tells me I qualify for a 15% discount today, and he is willing to write me up a plan for 5 years/100K miles for $664/yr. All I need to do is make a $250 down payment with my credit card, and they will interest-free bill me for the next 18 mos. The "kicker" is I have to make a decision THAT DAY! For they allow no calls backs. I tell them to forget it, and "Aaron" tells me he will graciously allow me 24 hours and will let me call back again and enable the plan. I ask him if he is with Chrysler, and why did the Chrysler dealer give me a Chrsyler plan for a lot less money in a nice Chrsyler pamphlet with delivery of the vehicle? HE explains they are Auto One, and company that puts together service plans for buyers and they offer the best plans. But, I say; "you're not dealer or Chrsyler, how can YOU offer me a better plan? I'm not taking the car to you?".
I realize I am dealing with a couple of chuckleheads wearing call-center headsets sitting in their 4'x6' cubes filching money from unknowing consumers.
Beware- and stay away from this outfit!
By
Kevin, at Wed Dec 19, 04:13:00 PM MST
Add these ckowns to the list:
4521 Campus Drive, Ste. 389
Irvine, CA 92612
Watcout of for "Aaron" & "Adam". Scam artists with call-center headsets!
By
Kevin, at Wed Dec 19, 04:18:00 PM MST
4521 Campus Drive, Ste. 389
Irvine, CA 92612
Scott Harnish almost got us until we wanted to check them out. I thought it was GMAC calling.
I love this Auto Draft your card only 18Mo's no interest but can't bill ya on paper. The more they talked the sweeter it sounded until they could only draft you checking or credit account. I visited the real Auto One Warranty site and could not find this # 1-800-978-4145 anywhere. He got alittle upset when I said we wanted to contact our local GM dealer first about this. WATCH OUT THEY ALMOST GOT US.
By
shena62, at Thu Dec 20, 08:37:00 PM MST
Just got one...since it didn't say "Honda" anywhere on it, I figured it was junk mail. I decided to google the return address out of curiosity and stumbled into this blog.
You know, the thing that bugs me is, if they simply stated who they were and what they wanted to sell, I'd be OK with it: "We're XYZ Company, and we provide car owners with extended warranties beyond their manufacturer warranty period. Give us a call, and we can keep you covered for another 3 years! Visit our website...blah, blah, blah".
Wouldn't that be better? Why do they have to pretend that they're your dealership or car manufacturer.
I always avoid people who do business this way like the plague. I don't care what they offer, or even if it's really, really good. If their sales approach is to trick me, manipulate me, and misrepresent who they are, then they're nothing but a con artist organization, and nobody should be giving them business.
Keep ripping up these cards.
By
Jeff, at Fri Dec 21, 11:56:00 PM MST
Hi All - 2008 has arrived and with it the first scam of my year! I received a card with 'Important Vehicle Information' emblazoned in red across it. 'Vehicle Warranty Division Electronic Notification Center' is given as the card's origin. As you all received, this has my full name, the year and make of my car and an 'Owner ID Number'.
It seems that the phone number has changed - here's what was on my card: 1.800.724.9614. The card tells me 'US Postage Paid Mailed From Zip Code 63385 Permit No. 2'. The zip is for Wentzville, MO.
I bought my car in 2006 and paid for a full parts/labor warranty up to 36,000 miles, so I thought this was bogus. Finding this site after a quick 'google' confirmed this.
Thanks for all the posts here - I hope mine adds to helping stop someone getting scammed!
By
andrew, at Thu Jan 03, 12:57:00 PM MST
Here's another one - phone number 1-800-687-3731, from the same Wentzville, MO zip. Just wanted the number on the web because it didn't show up when I Googled it. Thanks for the other posts!
By
beck4with, at Sat Jan 05, 03:02:00 PM MST
Just a quick update to all-
I ended up going back to the car dealer and getting an extension on my bumper to bumper warranty for four more years for roughly a THIRD the cost of what this outfit was quoting me for the same coverage.
By
Kevin, at Sun Jan 06, 05:52:00 AM MST
Might as well enter this number into the Google search engine: 1-800-637-3935. Got my card yesterday from Vehicle Warranty Division, Recall Notification Center, zip code 63385. Postcard could not have been more cryptic, but they had my car make and model on there. My husband was foolish enough to call, waited on hold for TWENTY MINUTES, and I happened to come home just as the guy was coming on the line. He made me hold for another couple minutes while he checked to see if there were any "recalls" on my car. Then he came back on the line and tried to sell me a warranty! HA! My husband screamed at him and I told him no thanks and hung up. These are some really sleazy tactics.
By
Anne, at Tue Jan 08, 06:46:00 AM MST
Once more, thanks for posting this. When there was no more descriptive company name than "Dealership Warranties" on a manilla-ish card, I figured some searching was in order. I mean, what credible company would just spam out customer information in plain view to the postal system, without even an envelope?
My version was:
Dealership Warranties
12131 Dorsett Rd., #106
Maryland Heights, MO 63043
It lists some random Owner Identification Number and the reverse says the following:
VEHICLE SERVICE NOTIFICATION
Dear Valued Customer:
This notification is to inform you that your factory warranty has expired or is about to expire. To avoid the high cost of automobile repairs, call us immediately with your Vehicle Identification Number (VIN) and exact miles to renew.
Priority: **FINAL NOTICE**
TOLL FREE # 1-866-533-9966
What a crock :P
By
Untakenname, at Thu Jan 17, 01:15:00 AM MST
Its pretty sad that these type of scams have gone on for years. Mine was from "VEHICLE WARRANTY DIVISION" and had the phone number 800-724-9614 on it. Its funny that each week or so when a card comes in the mail its marked "Final Notice". I wish it was the final notice so they would leave me alone. I think the authorities should get involved in such scams.
By
Danwell, at Fri Jan 18, 05:33:00 PM MST
"Call 1-800-637-3935"
"Important Safety Recall Information", "IMPORTANT" (BIG RED LETTERS), Region: "National", Priority Level: "High" Vehicle Type: "All" (Good grief! That'll clear out the traffic congestion problem!) Classification: "Final Notice" (in Red!) Let's consider...hmmmm...A recall notice, without any government agency name, return address, or specific vehicle information? Not very timely, considering my parent, who received the card within the last 2 weeks, owns a 20 year old car. ANOTHER 3rd party warranty pitch, to the new number reported by other bloggers this year:
1-800-637-3935.
Mailed from zip code 63385 (Missouri) under permit#2.
Thanks to reference librarian help and your valuable blog and people's detailed comments--another gotcha! DO NOT CALL these companies, instead explore warranties on your own and through dealers and manufacturers. Warn seniors, friends, co-workers and neighbors away from contacting these fast-talkers. THANK YOU VERY MUCH and have a great New Year 2008!
By
billn10taskblog, at Sat Jan 19, 06:44:00 AM MST
I get these all the time! I work for a dealership and I can honestly say WE DO NOT SELL OUR CUSTOMERS INFORMATION. The Department of Motor Vehicles is where these shady people get your info.
I love to call and "play" with them, since they get very upset about being asked to be removed. I think this should be illegal and outlawed. If a person wants a warranty on thier vehicle BUY FROM YOUR DEALERSHIP. I have seen SO many come in and ask about "this postcard" or "that letter". It may look like a good bargain since it could be a couple hundred cheaper than what you are offered at the dealership, but I can say this....you will PAY IN THE END!
The most recent ones I got was from 866-226-8319 and 800-724-9614 and 877-728-6040 and 800-908-7441. These are all in the month of January 2008! SAD and PATHETIC to anyone who works for such a deceptive company! SHAME ON YOU!!!
By
danielle, at Wed Jan 30, 08:58:00 AM MST
I JUST GOT SCAMMED!!! Don't feel like an idiot. Most of these posters are much smarter than I am. I dealt with "DEALERSHIP WARRANTIES" out of Maryland Heights, MO. After purchasing the idiot warranty in the morning during work, I though it over after work and called to cancel. Funny enough, "my agent" had gone on vacation for the week. the following slimeball agents would not allow me to cancel. When they cut the cost in half, I knew something was up. After getting nowhere but frustrated, I called my credit card company and the charge was still pending. They were able to help me stop the charge, and issued me new numbers. A little headache unwarranted, but saved a lot in the long run. Best of luck to the rest of you "not so smart" consumers. I have definately learned my lesson!!
By
AJ, at Fri Feb 08, 08:44:00 PM MST
Just got the white card here in Bradenton. Recently bought a used Toyota from the local dealer.
Found this site also via Google.
Here's the number on the card, maybe a new one.
1-800-736-7106
Think I'll send this to my state representative. This should be stopped.
By
Michael, at